If it is determined that resolution of the issue would require a change to the product, or that the issue involves something that the product was not designed to do, you will be advised of the next steps. Technical issues that have not been encountered before and cannot be resolved within two business days will be escalated to specialized technical experts. Escalated issues are usually resolved within ten business days. You can expect your inquiry to be resolved, or if not resolved, escalated, within two business days. We are usually able to resolve technical inquires with a single phone call or email, but sometimes it involves clarification and a second exchange. The Technical Support Team strives to respond to support issues within one business day. Assistance from our Technical Support Team is available for one designated person, plus one alternate.
See our support contact information and hours. Live support is available by phone and email. You will receive personal notification of all new releases and will have access to download the most current versions or any supported version. Supported versions are releases delivered in the current year and the past two calendar years. Releases are typically bi-annual, in addition to maintenance updates as needed. ☑ 20% discount on Tecplot Solution Services (TSS)Ĭustomers on maintenance/TecPLUS™ have access to the newest and all supported versions of their Tecplot products. ☑ Educational Webinars Special Privileges and Discounts Complete terms and conditions are contained in the End User License Agreement (EULA), which is included with your Tecplot product and is located in the top menu under Help. The right to use Tecplot Chorus, PyTecplot, and SZL Server is licensed on an annual basis for each concurrent 2017 and later Tecplot 360 license. The Maintenance Service agreement is usually renewed annually, but it can be renewed for several years.Īdditional integrated capabilities are available only to customers with Software Maintenance (aka TecPLUS™) service. A one-year subscription is included with the purchase of every new and updated Tecplot license. Software Maintenance integrates 10+ services for annual and perpetual licenses into a single product and is available for all products: Tecplot 360, FieldView, Tecplot RS, and Tecplot Focus.
Limited support is available for customers with expired maintenance.
One year of maintenance service is included with new and updated Tecplot licenses. Tecplot’s Software Maintenance Service offers customers full technical support and many other benefits that we describe here.
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